Our clients need partners of their calibre. Partners who can bring something to the table. Someone who rises to the challenge in the same way they do.

Our products, people, and processes need to be the best-in-class and of the highest-quality. Our commitment to quality is what we call the RFG-X promise.

RFG-X is built into every area of the Firm. We take a proactive approach to measuring our delivery against RFG-X. Through our continuous improvement mindset we make sure our clients have what they need to deliver an effective compliance programme.

 
 
 

The RFG-X promise.

 

To add value

  • Our product and services mix is cutting edge and always expertly crafted to add value to your role and your business.
  • We are diligent. We aim to create the best-fit solution for our clients.
 

Expertise

  • Every team member is an expert in their specialism, from ethics and compliance to software engineering and design.
  • Through our multi-discipline teamwork we create more effective solutions and are better at troubleshooting problems.
 

Ownership

  • We empower our employees to make decisions.          
  • We will follow through on the commitments we make to you.
  • We will accept responsibility when we don't meet your expectations.
 

Service excellence

  • We are perceptive. We look ahead to anticipate our clients’ needs and any potential issues before they arise.
  • We strive to be 100 percent accurate in every client communication.
  • An incident escalation contact is available to you 24/7/365 and we will take special care to assist you with your urgent requests.
  • We will be responsive to your needs, keep you up to date, and communicate.
 

Transparency

  • We will not avoid your tough questions.
  • Our answers are straightforward and honest.
  • Our communications are not scripted but are personal responses to address your specific needs.
 

Your feedback

  • We proactively seek feedback from our clients and actively listen.
  • We promise to act on all feedback we receive.
 

 

Please share your feedback and suggestions with us

Your feedback is important to us. The information you share will be kept confidential and sent directly to our Head of Client Experience.

 

For product, finance, or business related queries please complete the Contact Us form.