Managing customer risks is all about knowing your customers.

Banks have known this for years, but other types of companies have not. It's time to change that. 

The world has changed. You will be judged on who buys your products, how you sell your products and what products you allow people to buy. Whether it is a customer that has a bad reputation, is involved in money laundering, is trading your products on the black or grey market, or is involved in a fraud syndicate, there are ways to manage customer risks.

What are the risks in customers?

Customers risks

Our solutions to manage integrity and compliance risks in your customer base:

  • Conducting reviews, audits and investigations on suppliers around integrity and compliance throughout the life of their contract


  • Identifying risk in customer transactions and ensuring that companies sign up the right customers
  • Managing potential risks associated with new customers around contract compliance, sanctions, ethical and legal/regulatory behaviour

We have the ability to create special lists just for your industry and build and maintain those lists on your behalf.

Example situations of when our solutions can help you manage your customer risks:

You want to make sure that someone who sells products on your website is screened before they are made 'active' (e.g. travel websites selling hotel rooms want to make sure the hotels are legitimate).

You are an airline and want to ensure that at check in you identify anyone on a sanctions list that is unable to travel to certain countries.

You are a retailer that manages its own rewards programme and want to screen subscribers before providing incentives.

You are an online trader and want to make sure that anyone that subscribes to your site, creates an account on your site, or buys from your site is legally entitled to do so and is not subject to sanctions or banned dealings.



An IntegraCheck® | Integrity Due Diligence report can be utilised to support a wide range of integrity risk areas. Our investigations and background checks ensure the integrity and compliance risks associated with your engagement are shown in a way that makes it simple and easy to implement necessary next steps.

With IntegraWatch® | Compliance Screening we can conduct one-off and bulk-managed screening where we check our own databases for screening of new partners on your behalf.