Emerging market business teams handling compliance risks (Middle East)

 

Challenge

The client is a multinational company operating in over 80 countries.

The client wanted to really challenge their business leaders in the emerging markets to understand and we able to identify risky business more effectively. They needed to train their teams on understanding the risks and having them be ready and willing to spot issues that required attention.  Some of them were new to the emerging markets and 'needed their eyes' opened.

 

Answer

We worked with the client to build a workshop for a series of executive level sessions held in Middle East countries.  These workshops were built to mimic the issues that the client was facing in some markets and challenged the attendees to think differently about risk. They were half day sessions that involved the groups breaking off into smaller teams to handle complex tasks.  The issues that were covered included the following:

  • Corruption issues in various forms along with engaging the local Government in local tenders
  • Export control and trans shipment issues for their products
  • Issues with pricing variations from logistics providers handling imports
  • Human trafficking issues around a construction company supplier
  • Managing complex government and business inter-relationships with suppliers
  • Conflict of interests across suppliers
  • Bid rigging and collusion across distributors

 

Timeframe

About two weeks to build the material and then each in-country session took two to three hours, depending on the size of the operation.

 

Why The Red Flag Group?

  • Practical. We are practical and engaging in our sessions in country.  We know how to make people feel at ease and how to engage non-compliance people to talk about compliance.
  • Custom. All our workshops are custom built and relevant to the customer. They are built after several hours of discussions on the business, the business models, the people, locations, risks and previous issues.  They are not cookie cutter programmes at all.
  • Country and regional experiences. We know the issues in countries and we know what to ask and what not to ask.  We are sensitive to local issues and careful not to give advice 'on the fly'. 
  • Logistical Management. We managed the entire process for soup to nuts in all locations. This included arranging all locations and ancillary matters. 
  • Recommendations.  No one wants just training, they want to see recommendations that come from the observations from the training.  This is what we provide in every situation in which we are engaged. It adds value from just training to 'what have we learned from this exercise'.
  • Fixed Price. We offered a set price for all our programmes and all our costs in attending various sites around the Middle East.

 

Deliverables

REPORT

  • Designing the Workshop
  • Drafting the material and arranging locations in our offices or the client offices
  • Attending and facilitating all sessions in country in multiple languages
  • Drafting a report for management on summarising concerns identified
  • Drafting a gap analysis and areas for improvement across identified
  • Report out to all participants

PRODUCT

  • Training Face to Face workshops in various countries

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