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Our 24/7 Support |
With our dedication to support our customers, we provide you with multiple contact channels, including a support hotline that is staffed 24/7/365 and a dedicated customer advocacy team. |
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Several of our clients are relying on our firm and the platform to drive their total distributor channel recruitment, on-boarding and renewals. In some cases, this involves a requirement to have a highly available and high-performance system that has the latest technology to manage performance.
For these clients, we also feature a highly scalable clustered server and tiered storage environment that duplicates all necessary servers, storage, systems, databases, firewalls and intrusion detection technology in order to ensure that all single points of failure have been removed from the infrastructure and the ComplianceDesktop® Technology Platform is running on a complete set of redundant systems. We provide an excellent level of support in production servers availability. We also have a full 24/7 telephone, web and live support call centre for the ComplianceDesktop® Technology Platform. This allows our clients to call our first-line support at any time of the day or night, seven days a week, from anywhere in the world. Clients can also access our online help system at any time to check the status of existing support requests or enter a new request. This is in addition to the services of our customer engagement managers, customer advocates and sales teams who are always able to address urgent issues. The implementation of our support centre adds critical value to our technology product and demonstrates our firm valuing the needs of our customers and their businesses. Learn more about our 24/7 support here. |
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